CoinStore Terms and Conditions

Last updated on: June 7th, 2018

1. General conditions

  1. These terms and conditions apply to any relationship between the customer (hereinafter Buyer) and the (hereinafter Coinstore). Deviating conditions of the Buyer are not accepted by Coinstore, unless Coinstore explicitly accepted them in written form. The exclusive jurisdiction for all claims in connection with the business relationship is Estonia.

  2. The general terms and conditions may not be contrary to laws and regulations valid in the Republic of Estonia and, if necessary (in the case of disputes or missing information), such terms and conditions are supplemented by said laws and regulations.

  3. Coinstore reserves the right to unilaterally amend these terms and conditions and product prices for the purpose of improving or reorganizing its efficiency, competitiveness, further development, and product selection. Amendments and supplements to the terms and conditions and product prices take effect as from when the relevant information is published on If a Buyer submitted their order before an amendment to the terms and conditions took effect, the Buyer is subject to the terms and conditions valid at the time at which the order was submitted, unless otherwise provided by law or these terms and conditions.

  4. The presentation of the products on this website pose a non-binding offer.

  5. Coinstore and the Buyer wish to engage in trade through as subject to terms and conditions provided in this document.

  6. Effecting an order on Coinstore’s homepage and making the corresponding payment, the Buyer confirms that they have reviewed the sales terms and approve said terms.

  7. Coinstore claims ownership and copyright on all illustrations, drawings, layouts, calculations and other documents. This also applies to written documents marked as "confidential". The Buyer should not transfer such documents to third parties without express consent in written form by Coinstore.

2. Conclusion of contract and rescission

  1. The Buyer can order via mail, e-mail, telephone or the Coinstore Online Shop. 
    The Buyer should leave in any case his telephone number and e-mail address so Coinstore can contact the Buyer for further inquiries.

  2. The presentation of products or services on this website is only advertising and not an offer in principle. The offer is basically given by the Buyer, which Coinstore can accept or not.

  3. If writing, printing, database and/or computational errors occur on the website, then Coinstore may withdraw from the contract.

  4. By submitting the order, the Buyer declares that he is fully capable of business and at least 18 years old.

  5. If Coinstore is not able to accept the offer, Coinstore will inform the Buyer in electronic form.

  6. Coinstore may also withdraw from the contract if the supplier of Coinstore does not supply the ordered products despite a contractual obligation. In this case, the Buyer will be informed immediately that the ordered product is not available. The price already paid by the Buyer will be refunded immediately.

3. Prices

  1. The sales tax is included in our prices.

  2. The standard currency used in the Coinstore Online Shop is Euro. Prices in other currencies are calculated based on the price in Euro and the official exchange rate supplied by the European Central Bank on a daily basis.

  3. Coinstore reserves the right to amend the prices. If a Buyer submitted their order before a price amendment took effect, the Buyer is subject to the price noted on the order confirmation at the time at which the order was submitted

  4. All the prices listed on Coinstore Online Shop do not include shipping, handling and packaging costs, if not stated otherwise in the item description. All additional costs are shown to the Buyer on checkout form before making the payment.

4. Delivery

  1. Unless otherwise agreed, delivery occurs from Coinstore’s warehouse or from Coinstore supplier’s warehouse to the Buyer’s shipping address.

  2. Information on the delivery deadline is not binding as Coinstore is not delivering the goods and therefor can only use info from the courier about estimated delivery times. If delivery is taking longer than the estimated delivery deadline, then Buyer contacts Coinstore for more information regarding delivery time.

5. Payment, Maturity, Default

  1. Coinstore reserves the right to increase the shipping lump-sum for large orders. In this case the Buyer is granted a separate right of cancellation.

  2. For all orders the Buyer can pay the purchase price by credit card, PayPal or Bitcoin. To make the payment in Bitcoin, please contact us for instructions.

  3. The ordered products will be reserved for the Buyer for 20 days. If no payment is received within this period, Coinstore may cancel the reservation and offer the products again to other customers in the online shop or at any other point of sale. Coinstore reserves the right to cancel the order after the expiration of 20 days.

  4. Purchases made in the online shop are reviewed between 10 a.m. and 6 p.m. EEST.

6. Shipping

  1. Delivery cost can vary from the size of the order and the delivery destination.

  2. If the Buyer is a consumer, Coinstore carries, regardless of the shipment, in any case the transit risk. If the Buyer is a business owner, all the risks and dangers of the shipment pass over to the Buyer as soon as the goods have been transferred to the authorized logistics partner by Coinstore or it’s supplier.

7. Retention of Title, Compensation, Lien

  1. If the Buyer is a consumer, all delivered products remain the property of Coinstore until complete payment by the Buyer.

  2. If the Buyer is a business owner or legal entity, all delivered products remain the property of Coinstore until all open accounts receivables of the business relationship between Coinstore and the Buyer are equalized. The respect security interests are transferable to third parties.

  3. The Buyer only has a right to compensate if his counterclaims are legally established or undisputed by Coinstore. Also, the Buyer only has a right of lien insofar as his counterclaim is based on the same contractual relationship.

8. Warranty and Liability

  1. Buyers are recommended to submit complaints via e-mail to or at Coinstore’s office at J. V. Jannseni 36b, 80041, Pärnu, Estonia. A complaint is to contain the name and contact details of the Buyer, the date of complaint, the defect of the goods, and content of the complaint; a document proving purchase is to be attached.

  2. Coinstore is not liable for damage or any other consequence caused by incorrect information submitted by the Buyer upon completing an order, including delays in delivery if the delay is caused by circumstances beyond the Coinstore’s control.

  3. Coinstore is not liable for damage caused by abnormal use or storage of ordered goods.

  4. Disputes between the Coinstore and the Buyer are resolved by way of negotiations. If an agreement is not reached, the Buyer, so as to protect their rights, has the right to recourse to the Consumer Protection Board, the consumer complaints committee and/or Pärnu County Court.

  5. Coinstore is not liable for damages, which did not occur on the delivered goods themselves; especially Coinstore is not liable for lost profits or other financial losses of the Buyer. Where the liability of Coinstore is excluded or limited, this also applies to the personal liability of employees, representatives and vicarious agents of Coinstore. The foregoing liability limitation does not apply if the damage was caused by intent or gross negligence or personal injury is involved. We provide you with high quality products. Please follow the care instructions on the product. Coinstore is not liable for damages caused by incorrect handling or incorrect washing of the product.

9. Buyer’s rights in the case of defective goods

  1. The Buyer has a right to demand that the goods be repaired for free or replaced by new goods;

  2. Demand withdrawal from the agreement if:

    • the Seller cannot repair or replace the goods;

    • repairs fail;

    • the Seller fails to remove the deficiency of the goods within a reasonable period of time;

    • repairs or replacement of the goods have caused unreasonable inconvenience for the Buyer.

  3. The Seller is not liable for defective goods if:

    • the product malfunction was caused by incorrect use or careless maintenance, the product has already been opened or repaired by someone other than Coinstore;

    • the product is subject to mechanical damaging;

    • the malfunction is caused by excess voltage, water or fire damage or other circumstances beyond the manufacturer’s control;

    • the Buyer is not in possession of the product’s purchase receipt or invoice.

  4. Complaints related to goods or services purchased in the Coinstore online shop are to be sent to Goods are to be returned to Coinstore, J. V. Jannseni 36b, 80041, Pärnu, Estonia.

10. Privacy

  1. Please see our Privacy Policy here -

11. Online Dispute Resolution (ODR)

  1. The European Commission provides a platform for online dispute resolution (ODR platform). You can find the platform under

12. Other

  1. In issues not provided for in these terms and conditions, the Buyer and Coinstore proceed from valid legislation of the Republic of Estonia as well as other documents regulating relations between the parties.

  2. Dissenting opinions and disputes arising from performance of these terms and conditions are foremost resolved by way of negotiations. If disputes arising from the agreement cannot be resolved in negotiations, both the Buyer and Coinstore, so as to protect their rights, have the right to recourse to the Consumer Protection Board or the court.

13. Applicable Law

  1. Republic of Estonia laws apply under exclusion of the CISG.


Additional information on orders
Mon-Fri 10 a.m. - 6 p.m. EEST